Refund policy

At Tirrent Global, we strive to provide our customers with quality products and a satisfactory shopping experience. Please read our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

Our products are generally *non-returnable and non-refundable*, except in cases where the product is damaged, leaked, lost, misplaced, or otherwise affected during transit, or where the customer receives an incorrect or incomplete order, subject to the conditions outlined below.

Customers may request a return within 7 days of delivery of the order.

To be eligible for a return:
- The product must be in the same condition as received, unused and unopened, wherever applicable.
- The product must be returned in its original packaging, along with all tags, accessories, and included items, wherever applicable.
- The customer must provide the receipt, order confirmation, or other valid proof of purchase.
- A return request must be submitted to Tirrent Global and approved before the product is sent back.

Products that have been used, opened, tampered with, or damaged after delivery may not qualify for a return, except where required by applicable law.


2. Damaged, Leaked, Incorrect, or Missing Items

If a customer receives a product that is damaged, leaked, incorrect, different from the item ordered, or missing from the package, the customer must notify Tirrent Global within 7 days of delivery.

An unboxing video is mandatory for claims involving incorrect, different, or missing items. The video must clearly show the unopened parcel, the package condition, the opening process, and the items received.

- Photographs alone will not be accepted as sufficient evidence for claims involving incorrect, different, or missing items.
- Customers should retain the original packaging and all items received until the claim has been reviewed.
- Tirrent Global may request additional information or evidence to verify the claim.
- Claims will be reviewed, and an appropriate resolution may be offered in accordance with the circumstances and applicable law.

For damaged or leaked products, customers should provide clear photographs and, where available, an unboxing video to help us assess the claim.

3. Returns for Other Reasons

If a customer wishes to return an unused product for a reason other than damage, leakage, loss or misplacement during transit, or an incorrect or incomplete order, the return may be considered only at Tirrent Global’s discretion and subject to applicable law.

In such cases:
- The product must be unused, unopened, and in its original packaging.
- The customer must bear both the original delivery shipping charges and the return shipping charges.
- These shipping charges may be deducted from the eligible refund amount.
- The return must be approved by Tirrent Global before the product is shipped back.

4. Offers and Discounted Orders

Products purchased under special offers, promotional schemes, or discounted orders are generally not eligible for return or refund, except in cases involving damaged, leaked, incorrect, or missing items, or where a remedy is required by applicable law.

5. How to Request a Return

To initiate a return or report an issue with your order, contact us at:

Email: support@tirrentglobal.in

Please include the following details:
- Order number
- Product name
- Reason for the return or complaint
- Relevant unboxing video and supporting evidence, where applicable

If your return request is approved, we will provide the return shipping instructions and, where applicable, a return shipping label.

*Products sent back without prior approval will not be accepted*, except where otherwise required by applicable law.

6. Inspection and Refund Approval

Once we receive the returned product, our team will inspect it and notify you whether your refund has been approved or rejected.

Refund approval will depend on the condition of the returned product, the evidence provided, and the applicable return conditions.

7. Refund Processing

If your refund is approved, it will generally be processed to your original payment method within 10 business days of approval.

Please note that your bank, card issuer, or payment provider may require additional time to process and reflect the refund in your account.

Where applicable, original delivery and return shipping charges will be deducted from the refund amount for approved customer-requested returns, as described in this policy.

8. Delayed Refunds

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@tirrentglobal.in.

9. Contact Us

For any questions or assistance regarding returns, refunds, or order-related issues, please contact:

Email: support@tirrentglobal.in

We appreciate your trust in Tirrent Global and thank you for shopping with us.